You've done your research and decided that the Golden Retriever is a perfect fit for you.....congratulations! We hope the information below will assist you in your next steps of deciding where to purchase your puppy.
Golden Retriever will be living with you for the next 10 to 15 years,
so take some time to find a registered breeder who cares about selling
you a healthy and happy puppy. Look for a responsible breeder, who has
the interest of the breed uppermost in their mind.
If you have decided that a Golden Retriever is the breed for you, please follow the important advice on this page and throughout the website.
Don't purchase impulsively - all puppies are cute and adorable. Take the time to read the extensive information across this website and get in touch with the club if you can't find what you are looking for.
Learn about the Golden Retriever. See Is a Golden Retriever Right For You
You need to be sure that a Golden Retriever will be the right breed for your family.
There are unethical breeders in the market. The Golden Retriever is a popular breed and some people, hoping to make a profit, may breed with their Golden Retriever without thought to maintaining the breed’s excellent temperament and attributes.
The breeder should display a good knowledge of Golden Retrievers and be willing to discuss freely all aspects of the breed. Such a breeder’s aim is to produce and raise puppies to uphold and improve the breed's quality and temperament.
Be prepared to answer the breeders' questions about you, your home and your lifestyle. Responsible breeders will be just as interested in making sure their puppies go to good homes as you should be in finding the right puppy for you.
Buying a pet is no different to buying any other type of good – your purchase is covered by the Australian Consumer Law (ACL), which came into full effect on 1 January 2011. All consumers now have the same protections, and all businesses have the same obligations and responsibilities, across the whole of Australia. Under the ACL, the purchase of a pet is just like any other purchase made by a consumer – the same protections apply. For example, when purchasing a good or service, the ACL automatically provides the consumer with certain rights or consumer guarantees.
If you have purchased a pet and something goes wrong, you may have rights against the seller if they failed to meet one or more of the consumer guarantees.
Generally, you are not entitled to a remedy if you change your mind about a purchase or if the problem is due to something beyond the seller’s control. However, if the seller provided an ‘express’ warranty or an additional promise about the quality, condition, performance or characteristics of the item purchased, they must uphold that guarantee.
Your entitled remedy will depend on the issue and whether the problem can be classified as major or minor. Effectively, a major problem is when you wouldn’t have bought the pet if you had known the nature and extent of the problem prior to purchase; for example, an animal has a terminal or serious health issue. In this case, the consumer has the right to choose which remedy the seller will provide. This will either be to:
When the problem is minor, the seller can choose which remedy they will provide.
It is recommended that you attempt to negotiate an outcome that both you and the seller can agree to.
If there continues to be a disagreement, Consumer Protection can provide advice and help you resolve the dispute.
(Note: it is the buyer/consumer who has the right to choose which remedy – such as a refund - if there is a problem with the health of a puppy).
If you have a problem, contact Consumer Affairs Victoria 1300 55 8181 or you can lodge a complaint with Dogs Victoria if the seller is a member 03 9788 2500